Maxwell-Gunter Air Force Base - In-Processing & Lodging

In-Processing, Housing
& Lodging

Checking In

All incoming military members arriving during duty hours should report to their respective units or schools. If you are arriving after hours, you may check in at the lodging office, located in the facility

lodging offices, billeting,(Maxwell - 450 North LeMay Plaza, Bldg 682 and Gunter - 100 South Turner Blvd). Directions to these locations can be obtained from security police on duty at the gates.

Lodging

Lodging Reservations
Single people arriving during non-duty hours may be assigned space in visiting airmen or officers' quarters. Families may stay in apartment-style temporary lodging facilities while seeking permanent homes. Reservations for TLFs can be made by telephone as soon as you receive your orders. For further information, contact Maxwell's lodging office, 450 North LeMay Plaza, Bldg 682, at DSN 493-1690 or Gunter's lodging office, 545 South Morris Ave, building 1017 at DSN 596-5501. Enlisted dormitory room assignments can be made in advance by your sponsor, who can provide a room key on your arrival, saving you a move later.

Maxwell-Gunter lodging does not take pets.

University Inn Customer Service Line:
(General questions, Space Available reservations, Official Business reservations)
Commercial: (334) 953-1690/3931
DSN: 493-1690/3931

Guest Contact Line:
(to reach a registered guest on Maxwell)
Commercial: (334) 953-2055 or 240-5600
DSN: 493-2055

TDY to School Reservations:
Commercial: (334) 953-7544
DSN: 493-7544

Or you can make On-Line reservation requests on our website:
www.au.af.mil/42abw/42svs/lodging.html

In-Processing Unit

Inprocessing for permanent party personnel reporting to both Maxwell and Gunter is conducted by the unit commander's support staff. Please bring all handcarried documents given to you during your outprocessing briefing from you losing base (i.e. medical records, personnel records, and finance records). Your commander's support staff will schedule you for central in-processing to accomplish Personnel Records screening, completion of travel vouchers and military pay matters. This inprocessing will occur in one entire day to make your transition to the base smooth. Inprocessing is held every other week on Tuesday at the Maxwell Enlisted Club and the schedule can be found below at "Weekly Inprocessing." This orientation is designed to include the spouse, and child care is free for the program through the Family Day Care Program on base. This orientation will really help you feel "well adjusted" and excited about Maxwell-Gunter and Montgomery. An information fair will also be held for you to receive current information on all base organizations and agencies.

The most important person to you during your move is your SPONSOR. If you have not received one, contact your Commander's Support Staff or Military Personnel Flight Customer Service and ask that they request one for you! Your sponsor will be instrumental in making your arrangements, answering your questions and meeting you personally.

Students in-process at their respective schools.

Weekly Inprocessing
All inprocessing can now be processed in one-stop at the Military Personnel's weekly inprocessing that is held every other Tuesday from 0800-1430 at the Maxwell Enlisted Club.

Medical Inprocessing Briefing

•	Active duty members, please bring your medical and dental records to the briefing.
•	Active duty members will be enrolled in TRICARE Prime at the (^top of section)

	newcomers briefing.
•	Family members can be enrolled in TRICARE Prime prior to the newcomers briefing by visiting the TRICARE Service Center, at the clinic, Bldg 760, 3rd floor.
•	Bring your family members' medical records to the clinic.
•	Spouses are strongly encouraged to attend the briefing.

First Term Airman's Center
Purpose: To transition first duty station airmen from a training to a mission-oriented environment. Inprocess new airmen with a structured program of military training and briefings. Prepare new airmen to become mission ready in minimum time.

Objectives: Provide new airmen with a solid foundation to make sound decision. Reinforce standards and discipline, custom and courtesies, and professionalism. Decrease adjustments and disciplinary problems.

FTAC is located in bldg 678, room 113.

FTAC implementation and operation fall under the host wing, 42nd ABW. The administrative/functional responsibilities are assigned to the 42nd MSS Commander. Classes are convened on a monthly basis for 2 weeks, 10 academic duty days. It is mandatory that all first duty station airmen be scheduled to attend within 30 days on station. Students are awarded Certificate of Accomplishment indicating FTAC program completion.

Course Curriculum: base-level inprocessing, such as military personnel, off-duty education, family support, personal financial management, disaster preparedness, safety, Operational Risk Management, equal opportunity and treatment/human relations, Alcohol and Drug Abuse Prevention and Treatment (ADAPT), UCMJ, dress and personal appearance, customs and courtesies, Aerospace Expeditionary Force, Air Force Core Values, base/city tours and several other mission oriented briefings.

Free Child Care for PCS

A PCS move is never easy and children can feel stressed too. The intent of this program is to provide parents the opportunity to have their children cared for while they are getting ready to leave a base or arriving at a new base...while packing, unpacking, in-processing, house hunting, attending briefings, etc.

The Mission Support Flight's Relocation Assistance Program , Air Force Aid Society and Family Child Care program provide the "Child Care for PCS" program to members to assist with child care costs associated with a PCS move. Qualified members can receive up to 20 hours of free child care per child in a licensed home day-care provider's home within 60 days of arriving to Maxwell-Gunter.

•	20 hours of care per child is paid by the Air Force Aid Society to families in PCS status only.
•	Certificates are issued by Relocation Assistance Program at the Airman and

	Family Readiness Center, building 677, 55 South Mitchell Street, to active duty member or spouse on PCS orders either arriving to Maxwell or departing Maxwell. Certificates can only be used at the base where issued. Please bring one copy of your orders. (334) 953-9694
•	Certificates are good for child care within 60 days of PCS arrival date. If arriving to Maxwell, you have 60 days following your report date to use your free child care. If departing, you have 60 days prior to your departure date to use your free child care.
•	Child care will be provided only on base in licensed Family Child Care homes. Contact the Family Child Care Coordinator for a list of licensed providers. (334) 935-6071 or 953-2585
•	Certificate must be shown at time care is provided to verify eligibility.

Members must enroll upon arrival at the Relocation Assistance Program, Building 677, 55 South Mitchell Street.

Temporary Household Good Items

Lending Closet
Newly arriving members and families should be aware that the Airman and Family Readiness Center's Family Service's Lending Closet is especially designed to make transition into the community easier.

The Family Services Lending closet provides essential items for the PCSing family while they are awaiting arrival of their household goods and also to TDY students attending AU schools. Items include: pots, pans, dishes, silverware, irons, coffee pots, ironing boards, futons, vacuum cleaners, porta-cribs, high chairs, and infant car seats. Most of these items may be checked out for a period of 30 days.

Please bring a copy of your PCS orders and ID card to either of the following locations upon arrival:

Maxwell:
55 South Mitchell Street, Bldg 677
Hours of operation: 0730-1630 Mon-Fri.

Gunter:
100 South Turner Blvd, Bldg 826
Hours of operation: 0900-1600 Mon, Wed, Fri. Volunteers man this office so please call ahead of time, 953-5002

Loan Closet Items Available for Check-Out

• Dishes
• Silverware
• Futons
• Pack-n-Play
• Toasters
• Coffee Pots
• Irons
• Ironing Boards

• Pots/Pans
• Card Tables
• Tupperware
• Mixers
• Strollers
• High Chairs
• Car Seats
• Folding Chairs

Household Items Included In TLF Units

•	Electric can opener, electric hand mixer, oven mitt, sponge, cutting board, pizza pan and cutter, ladle, spatula, large stirring spoon, pot and pan set, knife set, toaster, coffee maker and oven cookware.
•	Flatware, plates, bowls, hot beverage cups, and drinking glasses.
•	1 bedroom W/full size bed and sleeper sofa in living area
•	Dishwasher
•	Microwave
•	Refrigerator
•	Range/stove
•	25" color television in living area
•	Roll-away beds, cribs, and portacribs available for check out.
•	Highchair
•	Iron and ironing board
•	Clock radio W/alarm
•	Computer connection jack on phone
•	Dining table W/chairs

Household Goods Inbound Items

Contact the TMO Office as soon you as possible following pick up of your property. Providing information regarding what you want us to do with your property once it arrives is imperative. You do not have to be "signed in" at Maxwell before contacting us. Failure to let us know your plans could create an extensive delay in receipt of your goods and possibly cause undue hardship on yourself and your family. We will need a telephone number and address where you can be reached while traveling to Maxwell and the address where your property will be delivered. This information will help us contact you concerning the status of your household goods.

Please call our Inbound Personal Property section at (334) 953-4774 or DSN 493-4774 or access our web site below for more information.

FREQUENTLY ASKED QUESTIONS FOR INBOUND TMO

1. When can I expect my shipment?
During counseling at the origin base, your shipment will be assigned a Required Delivery Date (RDD). This date is annotated in block 12c on the DD Form 1299, Application for Shipment and/or Storage of Personal Property. The RDD simply means the date on which the carrier is required to get your property to Maxwell. In order to avoid penalties, the carrier must have your shipment here by the specified date or provide advance notice of its late arrival. TMO is unable to trace your shipment until the Required Delivery Date has past. Stay in close contact with TMO to avoid any unnecessary delays.

2. When should I first contact TMO?
Contact TMO immediately upon your arrival into the local area or prior to if you know your plans for your household goods. You do not have "sign in" to the base in order to give us a call at 334-953-4774 or 4775. Providing this information will assist in determining the proper disposition of your property. In most cases, temporary storage is authorized; however, this entitlement is not "automatic." If you have a residence when your property arrives, you are required to arrange delivery and assume possession of the items.

Upon arrival of your property, we have a between one and two hours to provide disposition instructions to the carrier. The distance between your last duty station and Maxwell will determine how long we have to contact you and obtain such instructions. For instance, on stateside shipments originating from locations 200 or more miles away, we have 2 hours to provide instructions. Instructions must be provided within one hour on shipments from locations less than 200 miles away. Once these time limits expire, the property will be placed in temporary storage. (Note) If no storage exists, the property will be placed in storage at your expense until disposition instructions are provided.

As mentioned earlier, please contact us, preferably in advance of your arrival, to let us know your plans. We use several mechanisms to contact you also but you can help the process flow a lot smoother by contacting us.

NOTE: We experience a nearly 200% workload increase during the summer months. Contacting us early to provide disposition instructions could make the difference between having your shipment delivered on the date it arrives in the local area or placing it into temporary storage and waiting 2 weeks or more to for receipt. Inbound TMO Phone Numbers: 953-4774/4775

3. Should I contact TMO when I secure a residence?
Yes, contact TMO once you secure a residence to provide a complete delivery address including zip code. A map may be needed for rural route or locations not easily accessible. Additionally, please provide a date when you can physically move into the residence.

NOTE: Please notify us of any changes to the information provided.

4. Once I notify TMO that I am ready for delivery, how soon can I expect to receive my property?
Shipments arriving during the non-peak season (September - April) are usually delivered between 1 and 5 from the date the request is made. During peak movement months (May-August) delivery times can range between 2 -3 weeks from date of request. (^top of section)

To considerably reduce the wait, please provide delivery instructions, if available, upon receipt. Again, this information can be provided prior to your arrival at Maxwell.

5. How long can my property be stored at Government expense?
Initially, you may qualify for 90 days of storage upon arrival. This period is not "automatic" and will depend on whether or not you have secured a residence. Contact us for further information. Requests for storage beyond the initial 90-day period will be approved on a case-by-case basis. Completion of a DD Form 1857, Temporary Storage at Government Expense, is required.

If you live off base, upon expiration of the temporary storage entitlement, the account will convert to your expense at the government rate. If you reside on base and require storage for items that will not fit inside, inform your Housing Assistant. He or she will assist with obtaining orders (AF Form 150) to pay for those approved items. Once received, contact our Outbound Personal Property section, 953-2883, for assistance.

6. Can I request a direct delivery (door-to-door) shipment?
Certainly. However, logistics for such a request must be initiated at origin. Ask your outbound counselor for the direct phone number of the company who will facilitate movement of your property and obtain the number to dispatcher. This individual is the point of contact for arrangement of direct deliveries. Caution: Please plan to be at the residence in advance of the date given by the dispatcher. Oftentimes, dispatchers change the routes for drivers without notifying the property owners. You may be given one day and shipment arrives on another. This is in turn may result in your property being placed in storage if you are unable to accept the shipment up arrival.

7. Who will move the empty boxes from my residence once they are unpacked?
Upon direct delivery: The driver who brings your property must unpack all boxes, if requested, and remove all packing material when finished. Please do not agree to make arrangements with a local carrier to remove the packing material. If such arrangements are made, request the driver personally arrange them and speak directly with the manager of the local company agreeing to perform the service after-the-fact. Again, unpacking is a part of the service the delivering carrier must provide and has to be performed unless you approve other arrangements.

Upon delivery from storage: The above rules apply. Once the service is completed, you'll be asked to sign a DD Form 619-1, Statement of Accessorial Services Performed. Remember, if you elect not to have the carrier representatives perform the unpacking, place an "X" in the block indicating your intent to "waive" the unpacking. This way, no funds will be paid for the service.

NOTE: You are responsible for removal of all boxes and packing material once you allow the carrier representatives to leave. Ask our Inbound Personal Property section clerks for information on available community recycling programs.

8. How do I file a claim for lost and/or damaged property?
Lost property: Missing items identified during delivery must be brought to the attention of the lead carrier representative. Annotate the inventory item number and the name of the item(s)on the DD Form 1840, Joint Statement of Loss or Damage at Delivery (pink form) and have him or her sign the form in the space provided. This initiates the carrier's search for the item. Since you have up to 70 days following delivery to file your claim, simply add any additional missing items to the DD Form 1840. Contact the Inbound Personal Property section and request a "tracer" be submitted to the carrier for missing items as well. The carrier has 30 days to search for the items and send an official letter stating whether or not the search was successful. Upon receipt of such letter, you may contact the legal office to start the claims process for these items.

Damaged property: Property damaged during movement will be handled in the same manner as indicated above with one exception. You may submit your claim immediately upon completion of the DD Form 1840, within the 70-day timeframe. Contact the legal office at 953-2786.

Filing Claims for Household Goods

Delivery of your household goods or hold baggage shipment and the DD Form 1840 and DD Form 1840R (the pink forms).

Actions to be Taken at Delivery:
Carrier Responsibilities:

1.	The carrier's representative is required to put the furniture or item where you want it only one time.
2.	Reassemble all articles disassembled by the origin carrier. This list includes, but is not limited to, wall units, schranks, bedframes, lawn mowers, bicycles, legs to tables, and clocks.

Your Responsibilities:

1.	Verify the delivery of each item as the carrier brings the items into your home. Any easy way to ensure that all items are delivered is to put a light check mark by that item on your copy of the inventory. Do not check off an item as being delivered unless you know the carrier has brought that item into your home.
2.	If you note damage to the exterior of any carton, ask the carrier to unpack it. Although it may be late, or you didn't want the carton unpacked at that time, it is in your best interest to have the carrier unpack all damaged cartons to verify damage to any of the contents.
3.	If the carrier is not providing what you consider GOOD SERVICE, or the carrier's attitude or actions are inappropriate, you should call the TMO at (334) 953-2154.

Joint Responsibilities:
Both you and the carrier's representative are jointly responsible for completing the DD Form 1840. You should list all damaged or missing items noted before the carrier departs on the DD Form 1840. Do not sign the DD From 1840 until all discovered damage or loss is recorded on this form.

The DD Form 1840:
Instructions for completing this form are as follows:

a.	This is the only form for noting damage or loss while the carrier is still present.
b.	You should not sign the DD Form 1840 until you or the carrier's representative have noted all damaged or missing items.
c.	The DD From 1840 provides only seven (7) lines for listing damaged or missing items. If at delivery, you discover more than seven items that are damaged or missing, you may list them on a continuation sheet. When using a continuation sheet you should ensure you are provided a copy of the continuation sheet. In the event the carrier does not have a continuation sheet, you may reverse the entire DD Form 1840 Package (both the pink sheets and carbons) and list the additional items on the DD From 1840R.
d.	You should also record any damage done to your home by the carrier on the DD Form 1840. Any damage to the interior as well as the exterior of your home should be noted at delivery on this form. This damage may include, but is not limited to the following: walls, doors, windows, ceiling fans, light fixtures, thermostats, mailboxes, and plants. (^top of section)

e.	Since the DD Form 1840 package consists of an original and four copies, you must write hard to ensure the final copy is legible.
f.	After signature on the DD Form 1840 by you and the carrier's representative, you should receive three copies of this form. If the carrier representative fails to provide you three copies of the DD Form 1840 before departing, contact the TMO.

Damage or Loss Discovered After the Carrier's Departure:

a.	In the event you discover additional damage or loss after the carrier has departed, these exceptions should be noted on the DD Form 1840R-the reverse side of the DD Form 1840. To complete this form you should reverse both the pink sheets and carbons. You are required to complete Blocks 1a-1e and 2a-2c. The information necessary for completing Blocks 1a-1e of the DD Form 1840R can be found of the reverse of the form. When completing blocks 2a-2c you must list the correct inventory number, a description of the damaged or missing item, and a detailed description of the damage. Be specific when noting damage, do not use general terms such as "damaged" or "doesn't work." Describe the damage and the location of the damage on each item.
b.	You should complete the DD Form 1840R in three copies - an original and two carbon copies. If the carrier failed to provide you with three copies, the Claims Office has packages of this form.
c.	You have 70 days from the date of delivery in which to present the DD Form 1840R to the Claims Office for dispatch to the carrier. Your failure to submit the DD Form 1840R to the Claims Office within the required 70 day period may result in the total denial of payment on those items.

Water Damage, Mildew or Rodent Infestation:
In the event your shipment has water damage, mildew or rodent infestation, please call either the TMO (334) 953-2154 or the Claims Office (334) 953-5133.

Damaged Items:
Since the carrier, TMO and Claims Office may need to inspect the damaged items, you should not throw or give away or have any item repaired. The Claims Office can authorize the repair of certain items if it is considered an item of absolute necessity. Call the Claims Office for permission at (334) 953-5133. The repair or disposal of any item without permission from the Claims Office may result in the denial of payment on the item.

No appointment is necessary to turn-in the DD Form 1840R. You may present the DD From 1840R to the Claims Office at any time from 0745 to 1600 Monday through Friday. Since the Claims Office schedules appointments for Monday and Tuesday, it is suggested you bring the DD Form 1840R in on Wednesday, Thursday, or Friday. However, DO NOT LET THE 70 DAY PERIOD SLIP AWAY. Claims Office (334) 953-5133.

Housing

Housing is comprised of on base privatized housing managed by Pinnacle Hunt-Communities LLC and off base housing referral services managed by M-1 Support Services, a subcontractor to CSC. Both are dedicated to providing customers with the highest professional services.

For more information please refer to the below websites.

Pinnacle-Hunt Communities, LLC. (On Base)

Maxwell-Gunter Family Housing Referral and Support Office (Off Base)

Vehicle Registration

Driver's License
Valid state of domicile licenses for military members and dependents is honored and military personnel can drive with a valid out-of-state license. Newcomers have 30 days after establishing residency to obtain a license, however, valid state of domicile licenses for military members and dependents will be honored. Learner's permit can be obtained at age 15 in Alabama. Learner's permits, license or out-of state applications must be made at the examining station.

Drivers License Examiner's Office
1040 Coliseum Blvd.
Telephone No. (334) 272-8868

Learner's permits available at age 15, licenses at age 16. Note: Learner's permits, license or out-of state applications must be made at the examining station located at the Drivers License Examiner's Office. If you have a current out-of-state license, you will be required to take a written and eye exam. If you have no license, a road test is required.

Registration:
There is no need to re-register active duty member-owned vehicles bearing current tags of member's state of domicile. However, vehicles registered in name of dependents must be registered in Alabama within 30 days. Pre-1975 models require bills of sale or other evidence of ownership; 1975 and later models require certificates of title. When registering vehicles, you must bring the vehicle with you (they verify the serial number) and you must bring your title. If there is a lien, bring a photocopy of

title with lien holders address and the loan number along with current registration. Active duty members are exempt from ad valorem taxes on vehicles.
Vehicle Registration: (334) 953-4312

Base Regulations & Registration
Effective 1 March 2007, the DD Form 2220 (Base Decal) will no longer be necessary for DOD ID carrying Maxwell-Gunter personnel. The Chairman, Joint Chiefs of Staff Directives mandates 100% identification checks on all vehicle operators entering military installations, making the base decal redundant as a security device.

Vehicle owners may remove the decal from windshields if they wish or keep them on the windshields since entry at each base is determined by installation commanders. Visitors to Maxwell-Gunter without government IDs will still be required to obtain an Air Force Form 75 (Visitor Pass) from the Pass and Registration Office located at 10 North Pine Street at the Bell Street Gate. A valid driver's license, car registration and proof of insurance are required to receive a Visitor’s Pass.

This policy does not alleviate DoD members from, maintaining state requirements for insurance and registration of their vehicles. In accordance with AFI 31-204, must have a $20,000 personal liability per each person; $40,000 personal liability each accident; and 10,000 property damage liability.

Links
Alabama Department of Revenue/Motor Vehicles

Your Money Matters

When you receive PCS orders you will be faced with some unusual expenses. Examples of unusual expenses include: tickets, gasoline, food and lodging, tolls, car tune-up, new tires before the trip, emergency repairs along the way, deposits-utilities, rent, and cable, temporary lodging at the losing base and the gaining base, restocking the refrigerator, and household incidentals. The information listed below should provide the needed guidance you to and your family so that your next PCS move will be a smooth one.

If you have any question please do not hesitate to contact your serving Finance office to assist you with any PCS questions you have.

You will need to bring 2 copies of your orders to Finance customer service no earlier than 30 days prior to your out-processing so that your financial records can be updated for your PCS move.

Military Pay
Base Pay:
Base pay should not fluctuate during your PCS move unless an update to your grade or a change within your time in service occurs during your PCS move.

Basic Allowance for Subsistence (BAS):
BAS is an entitlement that will either continue or be started for all members during a PCS move. This entitlement is automatically started from your PCS orders and is effective the day you final out-process. BAS will stop upon arrival for all single enlisted members residing in the dormitories.

Basic Allowance for Housing (BAH):
BAH will adjust depending on your rank, marital status and quarters assignment. With/dependent rate BAH will continue through your PCS regardless of rank. If your moving out of base housing, the Base Housing Office will forward the BAH documentation to the Finance Office to start the entitlement. BAH will be effective the day you turn your house key into the Housing Office. Single/rate BAH (includes military married to military with no children) falls into one of the following guidelines: E-4 (under 4 years) and below BAH will stop the day prior to your scheduled departure date. E-4 (over 4 years) BAH will continue through your PCS and will terminate the day prior to your arrival at your new duty assignment. All E-4's must have their BAH restarted by the Base Housing Office upon arrival. If living in dorms partial rate BAH will be initiated during in-processing briefing. E-5 and above will initiate their BAH during the in-processing briefing, in not electing, to live in Government Quarters. Military married to Military will initiate their BAH during the in-processing briefing if they arrive at the same time. If arriving separately then they will follow one of the above categories depending on rank.

Direct Deposit:
Direct Deposit is mandatory and your Finance office is not authorized to stop this transaction just for a PCS move. If you plan to change your account or switch banks we strongly urge you to leave your old account open until you have confirmed that the change has taken effect. Finance also recommends that you do not change your direct deposit while en route. Make any changes prior to leaving or after upon arrival.

Advance Military Pay:
You are authorized to receive advance pay to help offset the extraordinary expenses incident to a PCS move. The advance can be applied for 30 days before your PCS departure date or 60 days after your arrival. It cannot be applied for while en-route. Liquidation of an advance pay is normally accomplished over a 12-month period, starting the month following payment. To receive a military pay advance, submit DD Form 2560, Advance Pay Certification/Authorization, and 2 copies of your PCS orders. For more information contact the customer service section at your military pay section before leaving.

Travel Pay:
Travel pay will be paid to you and your dependents upon filing a DD Form 1351-2 Travel Voucher during your in-processing briefing.

Travel Pay is broken down into three categories, Per Diem, Mileage and Dislocation Allowance.

•

Per Diem:
Per Diem for the member is paid at a flat rate of $99.00 per day, not to exceed the authorized travel days if traveling by privately owned vehicle (POV). The per diem rate for the dependents, if traveling concurrently, is 75% of member's per diem, per day, for the spouse and any child 12 years of age of older.

•

Mileage:
Mileage is paid for up to two privately owned vehicles only, but not three. The rate for mileage during a PCS move is .15 cents per mile, not to exceed the maximum distance between your current installation and Maxwell AFB. You can be paid an additional two cents per mile, per person based upon how many dependents are traveling during the PCS move, but at no time will the reimbursement exceed .20 cents per mile per vehicle.

•

Dislocation Allowance:
The dislocation allowance (DLA) helps offset the cost of leaving one home and moving to another. NOTE: DLA is not authorized if moving into single type government quarters. DLA is a flat rate, which depends on your rank and marriage status. DLA can be paid as an advance up to 10 work days prior to signing out of your current base or after you file a travel voucher at Maxwell. Please note if you and your dependents travel non-concurrently, then you must file a separate travel voucher for your dependents in order to be reimbursed travel pay and DLA for the dependent's move.

•

Dislocation Allowance is not paid when:

•	ordered from home to first duty station
•	assigned to government quarters and there are no dependents
•	transferred to a nearby duty station unless the determination is made that it is necessary as a result of the move
•	the member is separated or retired
•	This allowance may be advanced before your departure.

Temporary Lodging Expense:
TLE is a PARTIAL reimbursement for temporary living expenses incurred during a PCS move. It covers temporary living expenses at new duty location. The maximum number of days payable is 10. You may be reimbursed up to 10 days while staying in temporary lodging. (Stateside to stateside PCS moves only) Stateside to overseas PCS moves are entitled to 5 days in the stateside location.

Leave and Earnings Statement:
Your LES will not be produced while you're in a PCS status. Upon attending the in-processing Finance briefing, your LES will be sent you once again. While in transit if you require a LES, you can stop in at any AF Finance office and have them print one out for you. (^top of section)

Financial Emergencies
Just when you least expect it, it happens! Emergencies do occur to people while in transit.

The American Red Cross is always available for emergency aid anywhere in the US. Just contact the nearest Red Cross chapter listed in the local phone directory and explain your emergency. If the Red Cross can't cover the financial emergency themselves, they have a reciprocal agreement with the Air Force Aid Society to meet your need.

If you are near a DOD military installation, you can contact their Aid Society or Relief Society requesting financial assistance due to your emergency. They generally can provide assistance to meet unforeseen required travel and related maintenance expenses such as transportation, lodging or for, when applicable due to extraordinary costs involved with the permanent change of station (PCS). The Maxwell Air Force Aid Society Office is located in the Airman and Family Readiness Center; (334) 953-9694. After duty hours contact the command post at (334) 953-7333.

Max Federal Credit Union
(334) 260-2606
10 East Selfridge Street
Maxwell AFB, AL 36112

Frequently Asked Questions?
1. What is a "split disbursement"?
Split disbursement is an automatic payment to your Government Travel Card (GTC) bill. Whenever you charge an expense to your GTC during a TDY or PCS, it will generate a monthly bill. Split disbursement provides a fast and easy way to pay your GTC bill. You simply annotate how much you want us to send to Bank of America (the GTC administrator) when you file your travel voucher and we'll make the payment via the secure EFT process.

2. When do I re-certify my BAQ and VHA?
With the new Basic Allowance for Housing (BAH) entitlement effective 1 Jan 98, re-certification is no longer required annually. BAQ and VHA are now combined under this new allowance and are paid at a flat rate for each locale. All members assigned to Maxwell-Gunter are paid the same housing allowance based on their pay grade and dependency status. Housing expenses no longer determine the amount a member receives.

3. How many allotments can I have?
Each member may have up to 6 discretionary allotments (bank, home, insurance, dependent support, etc.), one per institution. Non-discretionary allotments such as bonds and charity may also be started not to exceed a total of 15 allotments between both categories.

4. Can I send an allotment to an address?
The Defense Finance and Accounting Service can no longer accommodate individual addresses due to a Federal mandate requiring all payments to be made by Electronic Fund Transfer (EFT). Allotments to financial institutions may be initiated by completing SF 1199A, Direct Deposit Signup Form and must be signed by a representative of that institution before the allotment can be processed.

5. When will I receive my travel pay?
Normal turn-around time for travel vouchers is 7-10 days. A copy of the voucher will be sent in the mail and funds will be direct-deposited to your bank account. Always verify that your travel pay was deposited into your bank account before you write any checks!

6. When can I out-process Finance?
Within 30 days of you're final out-processing from the Personnel office. We will require three (3) copies of PCS Orders with your final out-processing date and estimated arrival date to your new PDS. When you come in with your orders, we have informational handouts detailing military pay and travel allowances for PCS.

7. When can I apply for advance military pay?
Advance pay can be applied for within 30 days of PCS departure or within 60 days of arrival at the new PDS. Request Advance Military Pay using DD Form 2560, Advance Pay Certification/Authorization. After the paperwork is submitted to Finance with all the required approval, funds will be deposited in your direct deposit Account within 3 to 5 days.

8. How many days of leave can I sell back in my career?
Since 10 Feb. 1976, members can only sell 60 days of leave during their military career. No exceptions. Your Leave and Earnings statement indicates number of days sold in your career. Officers may only sell leave upon separation or retirement. Enlisted members may sell leave when they separate, retire, or reenlist. First termers may sell leave upon entering an extension. Basic pay is computed for each leave day sold less 28% federal tax withholding and state tax if applicable.

9. How many days of terminal leave can I take when separating or retiring?
You may request as many days of terminal leave as will be accrued through date of separation. Members who are retiring are authorized 20 days permissive TDY for house hunting and employment search. Only Unit commanders or higher are the approval authorities and must sign AF Form 988. A combination of terminal leave and permissive TDY ordinarily will not exceed 90 days. Under special circumstances, members may be granted a total of 120 days with Wing commander's approval.

10. When should I apply for Temporary Lodging Allowance when departing my overseas installation?
Your losing overseas station prior to your departure should process temporary Lodging Allowance (TLA). If you are unable to have your losing overseas base process your TLA entitlement for you're Finance office at Maxwell has the capability to process this entitlement for you. An AF Form 1357 must be completed and signed by the Housing office, Billeting, and TMO. When completed, turn this form in along with your lodging receipt, non- availability statement (if applicable) and 3 copies of orders at your overseas FSO. Payment will be processed and updated into your next available paycheck.

11. What is PayCall?
PayCall is a voice-activated system that will provide limited information on your military pay. PayCall allows 24-hour-a-day access 7 days a week. Information such as leave and debt balances, last pay amount, state and federal tax information, and allotment and direct deposit information is provided. Members access the system by setting up a Personal Identification Number (PIN) the first time they call. Members may designate a second PIN, allowing another person (spouse, or another designee) to access the information on the member's behalf. (Toll Free: 1-800-755-7413, DSN: 926-1281).

Healthcare

The Maxwell AFB Clinic functions as an ambulatory healthcare center. Only outpatient services are provided and this facility does not provide emergency room services. In essence this facility provides primary care with limited specialty care to an estimated beneficiary population of 38,000. Primary care services include Family Practice, Pediatrics, Flight Medicine and Internal Medicine. Additional patient care services provided are Same Day Surgery, Ear, Nose and Throat, Orthopedics, General Surgery, Life Skills, Optometry,

Ophthalmology, Active Duty Dental, Women's Health, and Physical Therapy. Maxwell has contracted with Haynes Ambulance Paramedics of Alabama, Inc., operates directly from the clinic for emergency response. Please access our web site for more information on medical services for Maxwell-Gunter personnel and families:

42nd Medical Group
Maxwell Tricare Office/Information
Family Member Dental Plan

Your Pets

Veterinary Clinic
The Maxwell-Gunter Veterinary Clinic is dedicated to providing quality services to the active duty and retired personnel of the community. You must register your pet within 10 days of MOVING ON BASE. Your pet will be required to have an annual rabies test. If your pet has a current rabies done within the last year, bring the pet's records and the clinic will replace the rabies certificate and issue a new tag. This clinic is only available for minor tests and shots. No blood work is done at this clinic, with the exception of the hear worm test. A full-line of over-the-counter medicines and shampoos are available.

The base vet clinic is located at 151 South Arnold Street on Maxwell. (334) 953-7357 or DSN 493-7357. For DoD civilians relocating to this area, check yellow pages for complete listing of veterinary services in the area.

You must register your pet within 10 days of moving on base. (If rabies shot within last year, bring records and clinic will replace rabies cut and give them a new tag.)

Kennels/Boarding
Pets are not allowed in billeting. There are many kennels located in the Montgomery community.

Air University Schools

If you are a student at any of Air University's Schools please go directly to the school web site for their specific inprocessing procedures.

•	Air Command and Staff College (ACSC)
•	Air Force Institute of Technology (AFIT)
•	Air Force Officer Accession and Training School (AFOATS)
•	Air Force Institute of Advanced Distributed Learning (AFIADL)
•	Air Force Fellows Program(AFF)

•	Air War College
•	College for Enlisted Professional Military Education (CEPME)
•	College of Aerospace Doctrine and Research (CADRE)
•	College for Professional Development (CPD)
•	Community College of the Air Force (CCAF)
•	Squadron Officer College (SOC)
•	School of Advanced Air and Space Studies (SAASS)

Information for Relocating DoD Civilians

Maxwell AFB Civilian Personnel Flight

Mission
To provide customers with accurate, timely, and courteous personnel service, while continuously striving to improve customer service and satisfaction.

Vision
To provide expeditious, accurate and courteous service and strive to improve service through refinement of policies, procedures and processes.

Core Values
Loyalty & Trust - Respect for Human Dignity - Teamwork

Customer Service:
50 LeMay Plaza South.
Bldg 804, 2nd Floor
Phone: (334)953-2332
CPF Fax: (334) 953-6040
Customer Service Hours
Monday - Friday 7:30am to 4:30pm
E-mail: cpf.maxwell@maxwell.af.mil

For information for relocating DoD Civilians please visit www.au.af.mil/42abw/mss/CPF/cpf.htm.

Directions to In-Processing Organizations

Traffic Management Office (TMO) | Military Personnel Fligh (MPF)
Finance | Civilian Personnel

Traffic Management Office (TMO)
If entering the base from the Bell Street Gate, go straight on Maxwell Blvd. When you reach LeMay Plaza, building 804 will be on the left. However, to get to the TMO office keep straight on Maxwell Blvd and take your first left just past LeMay Plaza and this will be the north side parking of 804. Turn left into the parking lot and TMO will be the entrance on this side and clearly marked above the entrance door.

Military Personnel Flight (MPF)
If entering the base from the Bell Street Gate, go straight on Maxwell Blvd. Take your first left on LeMay Plaza and then a right on Schumacher Ave. The next immediate right is the north side parking lot of building 804. Turn right into the parking lot and Personnel will be clearly marked on the entrance.

Finance
If entering the base from the Bell Street Gate, go straight on Maxwell Blvd. Take your first left on LeMay Plaza and then a right on Schumacher Ave. The next immediate right is the north side parking lot of building 804. Turn right (^top of section)

into the parking lot and Finance will be clearly marked on the entrance.

Civilian Personnel
If entering the base from the Bell Street Gate, go straight on Maxwell Blvd. When you reach LeMay Plaza, building 804 will be on the left. However, to get to the Civilian Personnel office keep straight on Maxwell Blvd and take your first left just past LeMay Plaza and this will be the north side parking of 804. Turn left into the parking lot and go into the TMO entrance and go up the stairs on the right or take a left to the lobby for the elevator. Civilian Personnel is located on the 2nd Floor. If taking the stairs it will be immediately on your right. If taking the elevator from the Lobby, take a left through the double doors and the next hallway to your left will take you straight to Civilian Personnel.

If entering the base from the Day Street Gate entrance, go straight on Mitchell Street and take a left on Shumacher Ave. LeMay Plaza will be the first street on the right. Pass by LeMay Plaza and the very next right will be the parking lot of 804. This is the south side parking lot of 804. Enter under entrance marked Finance and take a right and immediate left. Go through the double doors into the lobby and up the stairs or elevator. Civilian Personnel is located on the 2nd Floor. If taking the stairs, once on the second floor take a right and go through the double doors, take the next hallway on the left and that will take you straight to Civilian Personnel. If taking the elevator, take a left through the double doors on the 2nd floor and take the first hallway on the left and this will take you straight to Civilian Personnel. (^top of section)